Responsible Gaming

Introduction

At Royal Reels NZ, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. If you find yourself struggling with your gambling habits, support is available.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We are committed to preventing underage gambling. If you are under the legal gambling age, please do not participate in any gambling activities.

Warning Signs of Problem Gambling

Please be aware of these common warning signs that may indicate a gambling problem:

• Chasing losses by gambling with increasing amounts of money
• Spending more time and money on gambling than intended
• Neglecting family, work, education, or other important responsibilities
• Hiding gambling activity or lying about the amount of time or money spent
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape problems, stress, or negative emotions
• Borrowing money or using credit to fund gambling
• Experiencing financial difficulties due to gambling
• Failed attempts to cut down or stop gambling
• Risking important relationships or opportunities because of gambling

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools

We offer a range of responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a gaming session
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gambling services

For assistance with these tools, please contact our customer support team.

Support Organizations in New Zealand

If you or someone you know needs support with problem gambling, please reach out to these organizations:

• Problem Gambling Foundation (NZ): Free and confidential counseling services for New Zealand residents. Phone: 0800 664 262 | Website: www.pgf.nz
• Gambling Helpline (NZ): Available 24/7 for support and information. Phone: 0800 654 655 | Website: www.gambling.org.nz
• Samaritans NZ: Emotional support for people in distress. Phone: 1737 (free call or text, available 24/7)

International support options are also available:

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au

Need Help?

If you are experiencing problems with gambling, please don't hesitate to seek help. Treatment and support are available, and recovery is possible. Reach out to the organizations listed above or contact our support team for resources and assistance. Your wellbeing is our priority.